I'm running into so many situations in the business world lately where a lack of understanding of what makes people tick is creating friction between people who should be working together to reach a mutually beneficial result. This results in things like lost sales, damaged relationships, no return customers, low referral business, etc in the business world. In personal relationships, it is at the root of most of our problems too.
The ultimate solution lies in realizing that people can be understood. There are principles that govern how we act, react and interact with others. Those principles can be learned and even ultimately mastered by ANY person who is willing to delve into the learning process.
So far I have not seen a single book that covers all of the principles in one shot. However, there are a certain few, that if read and studied together, will cover most of the bases and give you a great foundation to build off of.
The best part of this whole picture is that if you will trust someone with some experience to point you at the right books, this study will actually be fun and entertaining at the same time. Reading doesn't have to be a dull boring experience like many of us learned in school. There are some great teachers out there who know how to teach with stories and funny experiences of their own that help to illustrate their points.
So from time to time on here, I am going to include a few book recommendations and reviews to resources that I feel will be universally helpful to anyone who may be reading this blog.
Learning to interact well with people can have a very positive effect on the bottom line of our businesses as well as in our relationships with every person around us. We will bring in more sales at work and actually be able to understand our spouses when we come home! Sound like a pretty good combination?
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